Shipping policy

Shipping within the United Kindom

1. Standard items (Weight≤30kg such as accessories) are shipped from the United Kindom with processing time 1 to 2 business days and delivery time 2 to 3 business days.

2. Large items (Weight>30kg such as laser machines) are shipped from the United Kindom with processing time taking 3 business days and delivery time taking 7 to 12 business days.

3.We do not ship to islands outside the UK mainland. Northern Ireland is currently not eligible for direct delivery, but collection from our UK warehouse can be arranged upon request. 

4.Our prices include shipping costs but do not include unloading at the delivery address unless you select an unloading service option at checkout. Because the product is shipped on a pallet (or oversized pallet), unloading requirements may vary by carrier and delivery location, and the final-mile provider may use different unloading methods.If you are able to unload the shipment upon arrival (e.g., you have staff/equipment to receive and unload the pallet), please select “Delivery without Unloading Service.”If you require the carrier to unload the pallet at the time of delivery, please select “Delivery with Unloading Service.”Each order requires a separate quote from the logistics provider, so prices may vary. Quotes usually take 2–3 working days. If the price quoted by the logistics provider is higher than expected, we may contact you to confirm any additional shipping cost before proceeding.

5.If users choose the "Delivery without Forklift Unloading" option when placing an order, but they are not ready for forklift unloading at the actual delivery, and the goods are returned for a refund, we may deduct the corresponding costs from the refund, based on the actual shipping costs incurred for the shipment and the return shipping costs.

We do not ship on weekends or various national holidays.

Important:
Please ensure your shipping address is correct before we send your package out.

Customers who wish to change the delivery address after the package has shipped out will be subject to any and all applicable shipping charges.

The shipping company will call the recipient to arrange an appointment before delivery. Please make sure the phone number provided in the order information is reachable to avoid missing notifications and incurring additional charges.

Try not to damage the outer box when unpacking. Please contact us immediately if you find any quality problems with the product after opening the box, and we will arrange to return the machine.